Comments on: Jessops poor customer service – an update http://amorangutan.wordpress.com/2008/03/11/jessops-poor-customer-service-an-update/ A blog about amorangutan Wed, 21 Jan 2009 12:12:53 +0000 http://wordpress.com/ hourly 1 By: Jessops complaint ongoing http://amorangutan.wordpress.com/2008/03/11/jessops-poor-customer-service-an-update/#comment-45 Jessops complaint ongoing Wed, 26 Nov 2008 19:39:42 +0000 http://amorangutan.wordpress.com/?p=28#comment-45 I bought a Fujitsu Siemans laptop from Jessops Edinburgh on 18/03/2006. The laptop never functioned properly from purchase. Jessops would not deal with it, and referred me to Fujitsu Siemans for servicing 3/2007. After the 1st service the laptop still had the same faults, froze, and reverted to the French Alphabet randomly. After the 2nd service the laptop was noisy, overheating, and the screen was red on startup. I cut the power, and phoned Fujitsu Siemans again. I was told ' something has been left inside by mistake' 'just pack it up now, don't use it' ' .After the 3rd service the laptop was returned outside its years guarantee with the same faults. Meantime I used my home PC and had to purchase a reliable laptop elsewhere. 9/2008 I switched on the Fujitsu laptop. After startup the screws and components could be seen as the screen turned black. There was a burning smell. I cut the power. Fortunately I had not left the room, and was able to deal with it.. I complained 'Sale of Goods Act' . Jessops letter... average lifespan of a laptop 60 months, divide £1199.99 by 60 = £19.99 x 26 months usage = £520.00 = partial refund of £679.99. Laptop to be collected, then payment by cheque. I contacted Barclaycard for a refund of £1199.99 since I have Fujitsu Siemans 3 service reports, and an independent PC engineers report stating the motherboard was always faulty. Components were replaced , on each service, the laptop was further damaged due to their error on the 2nd service, damaged components changed again, then the laptop was returned to me, posing a fire risk in my home. The Laptop involved Fujitsu Siemans AMILO M3438G / BU M3438G/ PM 760. Jessops said this is our final offer. A manager said it should have been a third party sale, sent to your home not the store. Fujitsu Siemans computers in the catalogue, but nothing to do with Jessops! Quality service indeed. Not No 1 in customer service guaranteed. Fujitsu Siemans? Can anyone trust their servicing standards? I bought a Fujitsu Siemans laptop from Jessops Edinburgh on 18/03/2006. The laptop never functioned properly from purchase. Jessops would not deal with it, and referred me to Fujitsu Siemans for servicing 3/2007. After the 1st service the laptop still had the same faults, froze, and reverted to the French Alphabet randomly. After the 2nd service the laptop was noisy, overheating, and the screen was red on startup. I cut the power, and phoned Fujitsu Siemans again. I was told ‘ something has been left inside by mistake’ ‘just pack it up now, don’t use it’ ‘ .After the 3rd service the laptop was returned outside its years guarantee with the same faults. Meantime I used my home PC and had to purchase a reliable laptop elsewhere. 9/2008 I switched on the Fujitsu laptop. After startup the screws and components could be seen as the screen turned black. There was a burning smell. I cut the power. Fortunately I had not left the room, and was able to deal with it.. I complained ‘Sale of Goods Act’ . Jessops letter… average lifespan of a laptop 60 months, divide £1199.99 by 60 = £19.99 x 26 months usage = £520.00 = partial refund of £679.99. Laptop to be collected, then payment by cheque. I contacted Barclaycard for a refund of £1199.99 since I have Fujitsu Siemans 3 service reports, and an independent PC engineers report stating the motherboard was always faulty. Components were replaced , on each service, the laptop was further damaged due to their error on the 2nd service, damaged components changed again, then the laptop was returned to me, posing a fire risk in my home. The Laptop involved Fujitsu Siemans AMILO M3438G / BU M3438G/ PM 760. Jessops said this is our final offer. A manager said it should have been a third party sale, sent to your home not the store. Fujitsu Siemans computers in the catalogue, but nothing to do with Jessops! Quality service indeed. Not No 1 in customer service guaranteed. Fujitsu Siemans? Can anyone trust their servicing standards?

]]> By: destiny http://amorangutan.wordpress.com/2008/03/11/jessops-poor-customer-service-an-update/#comment-44 destiny Sun, 19 Oct 2008 16:54:33 +0000 http://amorangutan.wordpress.com/?p=28#comment-44 Poor customer service agreed! sent two cameras away got one back saying it was repaired and the case was damaged. Sent it back the other one can not find what is wrong with it they want me too send my lenses off now. been without them for nearly five weeks they have not even said sorry. Have you got any ideas on what other channels I could take on getting this resolved? Poor customer service agreed! sent two cameras away got one back saying it was repaired and the case was damaged. Sent it back the other one can not find what is wrong with it they want me too send my lenses off now. been without them for nearly five weeks they have not even said sorry. Have you got any ideas on what other channels I could take on getting this resolved?

]]> By: Jessops - Excellent customer service « amorangutan http://amorangutan.wordpress.com/2008/03/11/jessops-poor-customer-service-an-update/#comment-36 Jessops - Excellent customer service « amorangutan Mon, 30 Jun 2008 21:14:39 +0000 http://amorangutan.wordpress.com/?p=28#comment-36 [...] Xbox 360 ← Jessops poor customer service - an update [...] [...] Xbox 360 ← Jessops poor customer service – an update [...]

]]> By: amorangutan http://amorangutan.wordpress.com/2008/03/11/jessops-poor-customer-service-an-update/#comment-28 amorangutan Wed, 12 Mar 2008 19:27:57 +0000 http://amorangutan.wordpress.com/?p=28#comment-28 Hi Art Thanks for the info. Morangutan Hi Art
Thanks for the info.

Morangutan

]]> By: Art Vandalay http://amorangutan.wordpress.com/2008/03/11/jessops-poor-customer-service-an-update/#comment-27 Art Vandalay Wed, 12 Mar 2008 11:10:11 +0000 http://amorangutan.wordpress.com/?p=28#comment-27 Hi, the way that people are aware of your story is actually via a Google Alert feature rather than searching for the specific terms you mentioned. Regards, Art Hi, the way that people are aware of your story is actually via a Google Alert feature rather than searching for the specific terms you mentioned.
Regards,
Art

]]> By: Advertising - Not Fair « The Affs http://amorangutan.wordpress.com/2008/03/11/jessops-poor-customer-service-an-update/#comment-26 Advertising - Not Fair « The Affs Wed, 12 Mar 2008 08:13:38 +0000 http://amorangutan.wordpress.com/?p=28#comment-26 [...] - A quick update, it seems that Jessops are paying attention to what is happening in this case, as they have [...] [...] – A quick update, it seems that Jessops are paying attention to what is happening in this case, as they have [...]

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