PLEASE READ THIS, JESSOPS HAVE CHANGED THEIR MIND
There have been a few developments recently with my Jessops poor customer service Panasonic tz5 article, still nothing that brings me any closer to getting a reduced priced Panasonic Lumix TZ5 from Jessops. But I did receive a call from Jessops head office on Monday morning saying they were looking into my complaint. Now had they read my article? Had they seen my rantings on Moneysavingexpert? Or maybe they had Googled the said search term Panasonic TZ5 Jessops, and discovered I had taken top position, above their actual website! Now whilst I admit Panasonic TZ5 jessops is not a big high traffic search term it is pleasing for me to have achieved this. In addition to this, some other kind blogger a fellow Grumpy Affs69 has picked up on this and also agrees with myself, that in today’s ‘not fair culture’ how can a company advertise a product for a price that is incorrect and get away with it?
Well Jessops if you are reading this, I suspect you are, if you have one ounce of good customer service in you, all I want is a Panasonic TZ5 for the price advertised, if you want to throw anything else in to make me even more happy that is up to you.
Give me a call, you have my number and we can make this all go away.
Oh one last thing, Blog traffic had increased by 100% since this article was published, each day lots of people are searching for Panasonic TZ5 and finding me instead of you.
6 responses so far ↓
Advertising - Not Fair « The Affs // March 12, 2008 at 8:13 am
[...] – A quick update, it seems that Jessops are paying attention to what is happening in this case, as they have [...]
Art Vandalay // March 12, 2008 at 11:10 am
Hi, the way that people are aware of your story is actually via a Google Alert feature rather than searching for the specific terms you mentioned.
Regards,
Art
amorangutan // March 12, 2008 at 7:27 pm
Hi Art
Thanks for the info.
Morangutan
Jessops - Excellent customer service « amorangutan // June 30, 2008 at 9:14 pm
[...] Xbox 360 ← Jessops poor customer service – an update [...]
destiny // October 19, 2008 at 4:54 pm
Poor customer service agreed! sent two cameras away got one back saying it was repaired and the case was damaged. Sent it back the other one can not find what is wrong with it they want me too send my lenses off now. been without them for nearly five weeks they have not even said sorry. Have you got any ideas on what other channels I could take on getting this resolved?
Jessops complaint ongoing // November 26, 2008 at 7:39 pm
I bought a Fujitsu Siemans laptop from Jessops Edinburgh on 18/03/2006. The laptop never functioned properly from purchase. Jessops would not deal with it, and referred me to Fujitsu Siemans for servicing 3/2007. After the 1st service the laptop still had the same faults, froze, and reverted to the French Alphabet randomly. After the 2nd service the laptop was noisy, overheating, and the screen was red on startup. I cut the power, and phoned Fujitsu Siemans again. I was told ‘ something has been left inside by mistake’ ‘just pack it up now, don’t use it’ ‘ .After the 3rd service the laptop was returned outside its years guarantee with the same faults. Meantime I used my home PC and had to purchase a reliable laptop elsewhere. 9/2008 I switched on the Fujitsu laptop. After startup the screws and components could be seen as the screen turned black. There was a burning smell. I cut the power. Fortunately I had not left the room, and was able to deal with it.. I complained ‘Sale of Goods Act’ . Jessops letter… average lifespan of a laptop 60 months, divide £1199.99 by 60 = £19.99 x 26 months usage = £520.00 = partial refund of £679.99. Laptop to be collected, then payment by cheque. I contacted Barclaycard for a refund of £1199.99 since I have Fujitsu Siemans 3 service reports, and an independent PC engineers report stating the motherboard was always faulty. Components were replaced , on each service, the laptop was further damaged due to their error on the 2nd service, damaged components changed again, then the laptop was returned to me, posing a fire risk in my home. The Laptop involved Fujitsu Siemans AMILO M3438G / BU M3438G/ PM 760. Jessops said this is our final offer. A manager said it should have been a third party sale, sent to your home not the store. Fujitsu Siemans computers in the catalogue, but nothing to do with Jessops! Quality service indeed. Not No 1 in customer service guaranteed. Fujitsu Siemans? Can anyone trust their servicing standards?